Terms & Conditions

These Terms and Conditions govern your engagement with Selasih Solusi and the cloud migration consulting services we provide. By contacting us, requesting a service, or entering into a service agreement, you indicate that you have read and understood these terms. We encourage you to take your time reviewing them before proceeding.

1. Definitions

The following terms carry specific meanings throughout this document:

• Agreement — these Terms and Conditions together with any signed service proposal or engagement letter.
• Service(s) — cloud readiness assessment, guided migration and access setup, or cloud care and quarterly review, as described on our website and in any engagement letter.
• We / Us / Our — Selasih Solusi, a consulting practice operating from Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
• You / Client — the individual or business entity that engages our services or accesses our website.
• Content — any materials, documents, reports, or deliverables produced as part of the services.
• Confidential Information — any non-public business, technical, or operational information shared by either party during the engagement.

2. Acceptance of Terms

By requesting a consultation, accepting a service proposal, or making payment for any service, you confirm that you have the authority to enter into this Agreement — either on your own behalf or on behalf of the organisation you represent. You confirm that you are at least 18 years of age and legally capable of entering binding agreements under Malaysian law.

If you are engaging on behalf of a business, you represent that you have the authority to bind that entity to these terms. Where we have concerns about capacity or authority, we may request written confirmation before proceeding.

3. Services

Selasih Solusi provides cloud migration consulting services to small businesses in Malaysia. Our current service offerings are:

• Cloud Readiness Assessment (RM 660) — a review of your current technology setup, followed by a written readiness note and a shortlist of suitable cloud tools.
• Guided Migration & Access Setup (RM 1,380) — a staged transition of files and software access to cloud platforms, including backups, permission setup, two hands-on sessions, and a handover guide.
• Cloud Care & Quarterly Review (RM 2,250 per year) — ongoing support and quarterly reviews covering access, backups, and storage, with priority support and a tailored review note each quarter.

Service availability is subject to scheduling and capacity. We will confirm availability and expected timelines at the point of engagement. Services are primarily delivered to businesses in Malaysia, though remote advisory work may be available to clients in other regions at our discretion.

4. User Responsibilities

To allow us to work effectively, you agree to:

• Provide accurate and complete information about your current technology setup, team structure, and requirements.
• Make relevant staff available for scheduled sessions and handover meetings.
• Maintain your own independent backups of all data prior to any migration work.
• Respond to requests for information or approvals within a reasonable timeframe.
• Use our services only for lawful purposes consistent with Malaysian law.
• Refrain from sharing, copying, or distributing our deliverables beyond the agreed scope without our prior written consent.

Delays caused by a failure to meet these responsibilities may affect delivery timelines. We will communicate any impact on scope or schedule as early as possible.

5. Intellectual Property

All materials, frameworks, templates, and methods we bring to an engagement remain the intellectual property of Selasih Solusi. Upon full payment, you receive a non-exclusive licence to use the specific deliverables prepared for your engagement — such as readiness notes, handover guides, or review reports — for the internal purposes for which they were created.

You may not reproduce, adapt, or distribute these materials for commercial purposes or share them with third parties without our written consent. Any data, documents, or materials you supply to us during the engagement remain your property at all times.

6. Payment Terms

Pricing and Invoicing

Fees are stated in Malaysian Ringgit (MYR) and are as listed on our website and confirmed in your engagement letter. Prices are subject to change; however, any confirmed engagement will be charged at the agreed price.

Payment Schedule

Unless otherwise agreed in writing, the following applies:

• Cloud Readiness Assessment — full payment before work commences.
• Guided Migration & Access Setup — 50% upon engagement confirmation, 50% upon completion.
• Cloud Care & Quarterly Review — annual fee invoiced at the start of each subscription period.

Payment Methods

We accept bank transfers to our nominated Malaysian bank account and other methods as confirmed at the time of engagement. Details will be provided on your invoice.

Late Payments

Invoices are due within 14 days of issue unless otherwise stated. We reserve the right to pause or suspend work on overdue accounts. Any outstanding amounts may accrue a reasonable late charge after 30 days, as permitted under Malaysian law.

Refunds

If you wish to cancel before work begins, please contact us promptly. Fees paid for work already completed are generally non-refundable. Where circumstances warrant, we will consider requests on a case-by-case basis with good faith on both sides.

7. Service-Specific Terms

Scope and Changes

Each engagement is scoped in an initial proposal or agreement. If your requirements change significantly during the engagement, we will discuss any impact on timeline and fees before proceeding. We aim to be flexible, and minor scope adjustments will often be accommodated without additional charge.

Delivery Timeline

Estimated timelines are shared at the start of each engagement. Actual delivery depends on your responsiveness, system complexity, and factors outside our control. We will keep you informed of progress and any changes to expected completion dates.

Third-Party Platforms

Cloud migration work involves third-party platforms such as Google Workspace, Microsoft 365, or similar services. We can advise on and assist with setup, but we are not affiliated with or responsible for the terms, pricing, or performance of those platforms. Accounts with third-party services are held by you and governed by their respective terms.

Cloud Care Subscription

The Cloud Care & Quarterly Review arrangement runs for 12 months from the start date. Either party may choose not to renew by giving 30 days' written notice before the renewal date. Early termination of an active period is not ordinarily available, though we will listen to exceptional circumstances.

8. Disclaimers

Our services are provided with care and professional attention, but we cannot warrant specific outcomes. Cloud migration involves working with complex systems, third-party platforms, and variables outside our direct control. We do not make assurances about the performance of third-party tools or the continued availability of any platform.

Our advice and deliverables are based on your situation as you have described it. Accuracy depends on the completeness and accuracy of information you provide. Nothing in our services constitutes legal, financial, or regulatory compliance advice, and where such advice is needed, you should seek qualified specialists.

9. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to you for any claim arising from our services — whether in contract, tort, or otherwise — is limited to the fees you have paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, or consequential losses, including loss of data, business interruption, lost revenue, or any loss arising from your use of third-party platforms. This limitation does not affect rights you may have under the Consumer Protection Act 1999 or other applicable Malaysian consumer law.

10. Indemnification

You agree to indemnify and hold Selasih Solusi harmless from any claims, losses, or costs — including reasonable legal fees — arising from your breach of these terms, your misuse of our deliverables, or any inaccurate or incomplete information you have provided to us. We will notify you promptly of any such claim and work with you in good faith to resolve it.

11. Confidentiality

Each party agrees to keep the other's confidential information private and not to disclose it to third parties without consent, except where required by law. This obligation remains in place for two years after the engagement ends. We take the security of your business information seriously and handle it with appropriate care throughout our work together.

We may mention your business as a client in general terms (for example, in a client list) unless you ask us not to. We will not disclose the specific details of your engagement without your permission.

12. Termination

Either party may terminate a one-off engagement (Assessment or Migration) by giving written notice if the other party has materially breached these terms and has not remedied the breach within 14 days of notice.

For the Cloud Care subscription, either party may decline to renew with 30 days' written notice ahead of renewal. Termination does not affect fees already due for work completed. Provisions relating to intellectual property, confidentiality, and limitation of liability survive termination.

13. Dispute Resolution

We would prefer to resolve any disagreements informally. If a concern arises, please contact us at [email protected] and we will make every effort to reach a fair resolution within 15 business days.

If informal resolution is not achieved, either party may refer the matter to mediation through a recognised Malaysian mediation body before pursuing court proceedings. These terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over any disputes that cannot be resolved through the above process.

14. General Provisions

• Entire Agreement. These terms, together with any signed engagement letter or proposal, form the complete agreement between us on the subject matter and replace any earlier discussions or understandings.
• Severability. If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver. A failure to enforce any term on a given occasion does not waive our right to enforce it in future.
• Assignment. You may not transfer your rights or obligations under these terms to another party without our written consent. We may transfer our obligations where doing so does not materially affect the service you receive.
• Notices. Formal notices should be sent in writing to our address or by email to [email protected]. Notices sent by email take effect when acknowledged.

15. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, applicable law, or business practices. Where changes are material, we will notify active clients by email at least 14 days before they take effect. Continued use of our services after any update constitutes acceptance of the revised terms. The current version is always available on our website.

16. Contact

For questions about these Terms and Conditions, please reach out to us:

• Email: [email protected]
• Address: Selasih Solusi, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
• Phone: +60 3-9283 4617

We are happy to clarify any aspect of these terms before you engage our services.